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  3. Who We Are

Built on Reliability and Local Commitment

We started Pinnacle Lock & Key in 2007 with a clear goal: to provide dependable locksmith services that people and organizations can rely on. With 33 years of experience in the locksmith industry, James White has built our reputation by showing up on time, communicating clearly, and doing the work correctly the first time. Our background includes residential and commercial locksmith services designed to support real properties with real security needs.

We proudly serve Lansing, MI, and surrounding communities, including Charlotte, Dewitt, Eaton Rapids, Grand Ledge, Haslett, Holt, Mason, Okemos, Portland, St. Johns, and many others throughout Clinton, Eaton, and Ingham counties. Our work often supports schools, churches, banks, and facilities with many locks and access points. These environments depend on consistent access and durable hardware, and we take that responsibility seriously.

Beyond daily service work, we believe in giving back locally. We participate in a mentoring program with the Waverly High School Robotics Team, supporting hands-on learning and problem-solving skills. That same practical mindset carries into our locksmith services, focusing on reliability, respect for the property, and solutions that make sense for how spaces are used.

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The Values That Drive Our Work

Our values guide how we approach every locksmith service, from the first conversation through completion. These principles shape how we work with customers and care for their properties.

1
Reliability

We follow through on timelines and commitments so customers can plan with confidence and avoid unnecessary disruptions.

2
Professional Conduct

Every service is handled with courtesy, clear communication, and respect for the property and people involved.

3
Honest Pricing

Rates are explained up front so customers understand the work being performed and the value provided.

4
Community

We take pride in serving the Lansing-area community and supporting local programs and organizations.

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